Warranty Policy
Effective Date: January 3, 2026
At CARMEN MAYAN, we stand behind the quality of our Tough Squeaky Chew Toys for Dogs. Your satisfaction and your pet’s safety are our top priorities.
1. Warranty Coverage
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All products come with a 1-year warranty against manufacturing defects.
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This warranty covers defects in material or workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.
2. How to Make a Warranty Claim
To submit a warranty claim:
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Contact us at carmenmayan1992@outlook.com.
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Include your order number, a description of the issue, and photos of the product if applicable.
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Our team will review your claim and provide instructions for repair or replacement.
3. Resolution
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If your claim is approved, we will repair or replace the defective product at no cost.
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Shipping costs for returning defective items may be covered by CARMEN MAYAN, depending on the situation.
4. Limitations
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The warranty is non-transferable and applies only to the original purchaser.
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Products damaged by chewing beyond normal use, accidents, or neglect are not covered.
5. Contact Information
For warranty questions or claims:
Email: carmenmayan1992@outlook.com
Address: 142 E 13th St, New York, NY 10003, USA